Terms and Conditions
Nexus Cleans provides window cleaning services across Hertfordshire and Bedfordshire. By booking our services or using our website, you agree to the terms set out below. Please review them carefully.
ABOUT US
Nexus Cleans is a professional window cleaning company serving residential and commercial clients. Our goal is to deliver reliable, high-quality cleaning with transparent pricing and excellent customer care.
For any enquiries, contact us at info@nexuscleans.co.uk.
SERVICE AGREEMENT
By scheduling a service, you confirm that:
• You are authorised to request cleaning at the property • The property is safe and accessible for our team • You understand the service type, frequency and cost provided in your quote or booking
Services include window cleaning and any additional services agreed in writing.
PRICING & PAYMENTS
All prices are provided upfront and confirmed before work begins. Prices may vary based on:
- Property size
- Access requirements
- Service frequency
- Additional cleaning requests
Payment is due upon completion unless otherwise agreed. We accept standard payment methods, including bank transfer and card payments.
Late payments may result in service delays or additional charges.
ACCESS TO PROPERTY
You must provide safe and reasonable access to all areas requiring cleaning. This may include:
- Unlocking gates
- Providing necessary access codes
- Ensuring pathways are clear
- Securing pets
If our team cannot access the property, a call-out fee may apply.
CANCELLATIONS & RESCHEDULING
We understand plans change. Please notify us at least 24 hours before your appointment to cancel or reschedule.
If no notice is given and we attend the property, a cancellation or call-out fee may apply.
SERVICE QUALITY & GUARANTEE
We aim for a spotless finish every time. If you’re not satisfied with the result:
- Notify us within 24 hours
- Provide details of the issue
- We will return and correct it free of charge
This guarantee applies only to areas we have cleaned.
LIMITATIONS & EXCLUSIONS
Our services do not include:
- Repairing window frames, seals or structural damage
- Removing paint, heavy adhesives or permanent stains
- Cleaning areas unsafe or inaccessible due to height or obstruction
- Cleaning in extreme weather that poses a safety risk
We reserve the right to refuse work that is unsafe or unreasonable.
CUSTOMER RESPONSIBILITIES
To help us deliver a smooth service, customers must:
- Provide accurate property and contact information
- Ensure water and electricity are available if required
- Keep the area clear of obstacles
- Inform us of any hazards at the property
Damage caused by incorrect information or unsafe conditions may be charged to the customer.
OUR LIABILITY
Nexus Cleans is fully insured and operates with care. However, we are not liable for:
- Pre-existing damage or wear
- Issues caused by faulty fixtures, poor installation or ageing materials
- Indirect or consequential losses
Our liability is limited to the cost of the service provided.
WEATHER CONDITIONS
For safety, we may reschedule services due to severe weather such as storms, heavy winds or icy conditions. You will be notified as soon as possible.
TERMINATION OF SERVICE
We may suspend or terminate services if:
- Repeated missed payments occur
- Unsafe conditions exist at the property
- Terms are repeatedly violated
- Abuse or unacceptable behaviour is directed toward our staff
CHANGES TO TERMS
These Terms & Conditions may be updated periodically to reflect changes in business practices or legal requirements. The latest version will always be available on our website.
CONTACT INFORMATION
Nexus Cleans
Email: info@nexuscleans.co.uk
Service Areas: Hertfordshire & Bedfordshire