Privacy Policy
This Privacy Policy explains how Nexus Cleans collects, uses and protects your personal information when you visit our website or use our window cleaning services across Hertfordshire and Bedfordshire. By accessing our website or booking our services, you agree to the terms outlined below.
Who We Are
Nexus Cleans is a professional window cleaning company operating throughout Hertfordshire and Bedfordshire. We are committed to protecting your privacy and handling your data responsibly and transparently.
For any questions about this policy, contact us at enquiries@nexuscleans.co.uk.
Information We Collect
We collect information to operate effectively and deliver a better service experience. This may include:
Personal Information Name, email, phone number, address and any details you provide when booking a service or submitting an enquiry.
Service Details Information related to your property, service type, visit frequency and any notes required to complete your booking.
Website Data Technical data such as IP address, browser type, device information, pages viewed and cookies used to improve site performance.
How We Use Your Information
We only use your information for purposes that are necessary, transparent and lawful, including:
- Managing bookings and service requests
- Providing quotes and follow-up communication
- Sending appointment reminders or service updates
- Improving website functionality and customer experience
- Meeting legal, regulatory or insurance obligations
Sharing Your Information
We do not sell or trade your personal information. We may share your data with trusted third parties only when necessary to operate our business, such as:
- Payment processors
- Business software or scheduling tools
- Service-related contractors (where required)
- Legal or regulatory authorities if required by law
Any partner we work with must comply with strict data protection standards.
Cookies and Website Tracking
Our website uses cookies to improve usability and personalise your experience. Cookies help us understand how visitors interact with our website so we can optimise performance.
You can adjust your browser settings to disable cookies at any time, but some features may not function correctly without them.
How We Protect Your Data
We take data protection seriously. Your information is stored securely and only accessible to authorised staff. We use modern security measures to prevent unauthorised access, loss or misuse of your data.
How Long We Keep Your Data
We retain your information only as long as necessary for operational, legal or contractual purposes. When data is no longer needed, it is deleted or anonymised.
Your Rights
You have full control over your personal information. You can:
- Request a copy of the data we hold
- Ask us to update or correct inaccurate details
- Ask for your data to be deleted
- Withdraw consent for marketing at any time
- Request that we limit how your data is used
To exercise any of these rights, contact us at enquiries@nexuscleans.co.uk
Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their policies before sharing any information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best-practice standards. The latest version will always be available on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, reach out to us:
Email: info@nexuscleans.co.uk
Hertfordshire & Bedfordshire